Smart Meter Support

Swansea MAD is a delivery partner of this year’s Smart Energy GB in Communities programme. We have put together information below to provide information on smart meters and support and resources available.

What is a Smart Meter?

A smart meter is a device that records how much electricity and/or gas your household is using. It is very similar to existing meters, but smart meters allow customers to see how much energy they are using in the in-home display (also known as an IHD). This means that customers can keep track of their energy and understand how much various devices are costing them daily. Using the IHD you can keep an eye on your energy usage and figure out possible ways to reduce any energy waste, for example turning your TV off rather than leaving it on standby mode. The smart meter works as a way of providing an accurate bill based on the energy being used, rather than an estimate, which allows people to create a more accurate budget for their living costs. Hopefully, this will also reduce the stress of receiving unexpected bills.

How to Get a Smart Meter?

If you want a smart meter, you need to contact your energy supplier so you can find out if you can have one and when they will be able to install it. Everyone in the UK is entitled to be offered a smart meter but some people may have to wait a longer period to receive one. Multiple factors can affect how quickly you can receive a meter, for example, energy supplier, address, current meter and type of residence.

How do Smart Meters Work?

Smart Meter Myths

Myth: Smart meters are connected to the internet
Fact: You don’t need an internet connection to have a smart meter as they are not connected to the internet, and neither is the in-house display. 

Myth: Smart meters aren’t secure
Fact: Only you and your energy supplier can see your energy usage. Your energy supplier can only see how much energy you’re using and when you’re using it, so if you’re worried they can see how you’re using the energy, don’t worry, they can’t!

Myth: Smart meters aren’t safe
Fact: Every smart meter that is installed complies with UK and EU safety stands and will be fitted by someone who is qualified according to the Smart Metering Installation Code of Practice. 

Myth: Having a smart meter means I can be cut off easier.
Fact: Having a smart meter gives you the same protection against being cut off as a normal meter. As a customer, you are protected by strict regulations against an energy supplier cutting off your gas or electricity. 

Myth: You can’t get a smart meter if you rent.
Fact: If you receive and pay for your gas and electricity bills, you can request a smart meter. If this is the case, you don’t need a landlord’s permission, but you should let them know. On the other hand, if your landlord pays the bills, you can request that they get one installed. 

Myth: You can’t get a smart meter if you are a prepay customer
Fact: You can get a smart meter as a prepay customer and will be able to top up your meter online, on your mobile or in a shop.

There are many more myths surrounding smart meters, so if you want to have a chat we can help provide you with more information.

How Swansea MAD Can Help

Swansea MAD is currently offering a range of sessions to provide support and guidance surrounding energy costs and smart meters. If you would like to speak about smart meters and where you can go to get one, we can arrange a one-to-one session to talk things through with you. 

We are also offering employee training for organisations that would like to understand the impacts of the current energy costs and how smart meters could benefit the communities you work in. 
Please contact us via

Other Resources

Smart Energy GB –

Money Saving Expert –

Sennedd Guide – Support with cost of living pressures –

NEA’s Warm and Safe Homes Advice Service – / 0800 138 8218

The Money Advice Service – / 0800 138 7777